Lead discussions with customers to understand their High Value Problems (HVP), propose and implement new Continuous Improvement Projects (CIP), capture learning to maximize service opportunities and implement the solutions to improve customer KPI's
Increases CSA value through defect /variability /COO reduction and PM /process Cpk /matching /Output optimization. Identifies opportunities for CSA renewal /upsell /penetration
Demonstrates & drives the adoption of new Fab-vantage service technologies at the customer site through Demos, on site evaluations and Joint Development Programs
Resolves complex tool issues utilizing analytics, equipment and process knowledge and systematic FV troubleshooting methodologies for effective root cause diagnostics and issues resolution. Can Issue the report and present to customer which including explain the priority and provide the suggestion based ...