Description
This position will focus more in the mobility support(iPads, iPhones, Androids) functions instead of the computers. Specifically focusing on mobile device refreshes and Intune migration.
Level 2 Mobility Technician is responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (iOS), and mobile devices, and a range of software applications with at least 4-7 year-s experience. Assume primary responsibility for client-s mobile device support providing service over the phone, through e-mail, chat, in person, or via remote control. Take ownership of issues carrying out problem analysis to implement temporary or permanent fixes with the aim or restoring service to the customer as soon as possible; escalating incidents or problems to other support teams when necessary. Accurately record, update and document support activities using service manageme...