This role supports global rollouts of Windows 11 and Intune across the organization.
The position is primarily focused on mobility support (iPads, iPhones, and Android devices) rather than traditional desktop support, with a strong emphasis on mobile device refresh initiatives and Intune migration activities.
Position Overview
The Level 2 Mobility Technician is responsible for diagnosing and resolving both software and hardware issues that are escalated through service management tools. This includes supporting mobile operating systems (iOS, Android), mobile devices, and various applications.
The technician will serve as a primary point of contact for mobile device support, assisting users via phone, email, chat, in-person interactions, or remote sessions.
Key responsibilities include:

+ Taking ownership of assigned incidents from start to resolution

+ Performing root cause analysis and implementing both short-term fixes and long-term solutions