Mobile App Feedback Operations Coordinator – Job Description
Responsibilities - Manage and organise user feedback from multiple channels including Apple App Store, Google Play Store, in‑app forms, customer support tickets, and social media comments to ensure comprehensive data collection.
- Categorise and tag feedback by type such as bugs, performance issues, feature requests, usability concerns, and positive comments to maintain structured records.
- Coordinate with product managers, developers, designers, and quality assurance teams to share relevant feedback for timely action on user‑reported issues and suggestions.
- Track the status of feedback items by updating records on bug fixes, feature improvements, and user request resolutions to ensure follow‑through until completion.
- Maintain an organised workflow system to streamline feedback operations and prevent loss or duplication of information.
- Prepare regular summary repor...