We are representing our client, a large IT solution provider, to look for an experienced MS Dynamics Consultant who will support Microsoft Dynamics 365 (CRM) implementation and Application Support & Maintenance (ASM) activities. The role involves functional analysis, system configuration, technical support, minor enhancements, and coordination with the development team to ensure smooth system operations and continuous improvements. Responsibilities
Gather and document business requirements for D365 customizations and enhancements Configure and support Dynamics 365 modules, workflows, plug-ins, and integrations Perform testing and validation of CRM solutions, including SIT and UAT coordination Manage release documentation and deployment checklists Provide Level 1 and Level 2 application support, troubleshoot issues, and implement workarounds Record reported issues, assess their urgency and impact, and elevate them to the development team for resolution Support and maintain Power BI r...