Responsibilities & Essential Functions

• Build and maintain copilots in Copilot Studio (topics, generative answers, actions). 
• Design conversation flows, prompts, fallbacks, and escalation paths aligned to responsible AI practices. 
• Configure and validate knowledge sources (e.g., SharePoint, Dataverse, websites) and ensure appropriate permissions. 
• Integrate copilots with Power Automate flows and approved connectors; create actions that follow governance/DLP policies. 
• Publish copilots to approved channels (e.g., Microsoft Teams) and support UAT and production releases. 
• Test and troubleshoot copilots end-to-end (functional, regression, and basic security validation). 
• Monitor analytics and feedback; tune topics, prompts, and knowledge sources for quality and containment. 
• Document solution design, integrations, and support runbooks. 
• Collaborate with stakeholders, platform admins, and security...