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MGR (SERVICE - MC) - Surat HUB

Company

Bajaj Auto Ltd

Location

India, Gujarat

Type

Full-time

Job Responsibilities

  • Handling territory as ASM.
  • Step up the customer experience.
  • Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
  • Product performance feedback and competition benchmarking.
  • TPM Implementation at Dealerships and drive the Service agenda
  • Tracking competitor activities and keeping abreast with the latest trends and requirements.
  • Readiness for new products.
  • Product failure report and analysis to HO team.
  • Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
  • Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
  • Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
  • Control on Warranty Claims
  • Promoting Sales by providing service support.
  • Promoting Genuine Spares Sales....

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