MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.
Offered Position: Mgr III, Support Engineer-Ext
Job Location: Seattle, Washington
Job Number: AMZ9776112

Position Responsibilities:

Primary responsibilities include overseeing and managing the incident and problem management lifecycle for critical customer-impacting service events. Key duties encompass developing and leading a high-performance team of incident response specialists, conducting performance evaluations, managing team development, and implementing talent growth strategies. The manager is responsible for tracking and managing service event escalations, conducting detailed post-incident reviews, and implementing preventative measures to reduce future service interruptions. People management functions include workforce planning, recruitment of technical talent, designing team training programs, managing performance metrics, and creating a collaborative team culture. Additio...