Role Summary
Responsible for invoice processing, accurate application of customer payments, reconciliation of accounts, and handling customer disputes within the OTC cycle, ensuring data accuracy and adherence to KPIs.
Key Responsibilities
Process invoices and apply customer payments (ACH/wire/check) within SLAsPerform cash allocation and resolve unapplied/unidentified receiptsHandle customer disputes, deductions, and payment discrepanciesReconcile AR accounts and ensure accurate balancesCoordinate with Billing, Collections, and Customers for issue resolutionMaintain customer master data and ensure data qualitySupport E2E OTC process improvements and control adherenceRequirements
2–4 years’ experience in Invoice Processing, Cash Application, and Dispute ManagementStrong data accuracy, speed, and attention to detailPr...