Key Responsibilities

• Provide L2/L3 support for MES applications
• Troubleshoot and resolve production issues within SLA timelines
• Perform root cause analysis and implement fixes
• Monitor application performance and system health
• Work with business, infrastructure, and vendor teams for issue resolution
• Support deployments, patches, and production releases
• Develop enhancements, bug fixes, and minor features
• Work on backend development using C# /.NET
• Participate in testing, code reviews, and deployments
• Support continuous improvement and system optimization

Required Skills

• 3–6 years of experience in application support and development
• Strong experience in C# /.NET
• Experience with SQL databases such as SQL Server, Oracle, or PostgreSQL
• Understanding of incident management and SLA-based support
• Experience with REST/SOAP APIs
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