Description
A growing organization is seeking Member Support Specialists to provide exceptional service and support to customers in a fast-paced, team-oriented environment.


Key Responsibilities

+ Respond to customer inquiries regarding billing, benefits, enrollment and claim and resolve issues accurately and efficiently.

+ Provide support regarding products, services, account information, and general questions.

+ Deliver a positive customer experience through professional communication and problem-solving.

+ Maintain detailed documentation and follow through to resolution.

+ Navigate multiple systems and online tools while managing customer interactions.


Requirements
Qualifications

+ Minimum one year of customer service, contact center, or related experience.

+ Strong communication, critical thinking, and problem-solving skills.

+ Comfortable working with multiple applications...