TekSystems is currently hiring for a FULLY REMOTE Member Services Representative!
MUST HAVE: 1-3 years of healthcare call center, healthcare member services experience, or healthcare insurance experience/related to!
MUST LIVE IN THE FOLLOWING STATES: Must be located in one of the approved states below:
Florida, Georgia, Maryland, New Jersey, North Carolina, Pennsylvania, South Carolina, Texas
Description
Position Overview:
As a Member Services Representative, you will serve as the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact, customer-facing role that requires empathy, attention to detail, and a commitment to delivering a high-quality member experience.
Key Responsibilities:
-Respond to inbound calls and digital inquiries from members regarding benefits, claims, payments, and services.
-Resolve member concerns with professionalism and empathy, ensu...