Description We are looking for a Member Services Representative to support a non-profit organization through a Long-term Contract assignment. This position is ideal for someone who thrives in a high-volume call center setting, enjoys helping members with patience, and can navigate computer-based tasks efficiently. The role requires strong communication, accurate data entry, and a service-focused approach to handling inbound member inquiries.

Responsibilities:
• Respond to a steady flow of incoming calls and provide courteous, timely assistance to members with questions, concerns, and service needs.
• Enter and update member information accurately while navigating multiple computer systems during live interactions.
• Deliver clear guidance on programs, services, and account-related matters in a detail-oriented and empathetic manner.
• Maintain detailed records of conversations, actions taken, and follow-up needs to support service continuity.
• Process routine tr...