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Member Service Consultant

Company

RAC WA

Location

West Perth, Western Australia

Type

Full time

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be The driving force for a better WA by 2030.

RAC Finance (RACF) specialise in market leading finance products and services that provide a range of solutions for our diverse member base. We are currently looking for a skilled Customer Service Specialist to join our personal finance team. The core purpose of this role is to support our members through personalised and genuine conversations, contribute to the day-to-day operational functions, deliver on individual performance goals and contribute to the success and engagement of the wider team.

What will you be doing?

  • Manage a high volume of inbound and outbound calls from personal loan members, with a focus on uncovering proactive solutions and building positiv...
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