Responsibilities

Member Support & Engagement

• Assist members (patients) in understanding and using their health benefits effectively.
• Provide empathetic support and encouragement to improve members’ health outcomes.
• Respond to inbound member calls and handle outbound outreach projects such as enrollment calls, satisfaction surveys, or care reminders.

Job Requirements

P1 - Qualifications

Graduate of Bachelor's Degree

• Allied Sciences
• Social Sciences
• Social Work
• Human Services or a related field

1-year direct adult patient care such as but not limited to:

• Long-term care
• Home and community-based services
• Hospital/facility setting
• Case management and/or working with managed care organizations
• 1 year BPO healthcare – mixed member & provider services via phones

P2 - Qualificat...