POSITION DESCRIPTION:

Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.

ESSENTIAL JOB FUNCTIONS: Not all Medical Receptionists will perform all Essential Job Functions. Some will have more targeted responsibilities such as serving Refugee Patient Populations or working on digital campaigns, both listed below.

Medical Receptionist I Responsibilities