Description
Medical Front Desk / Patient Service Representative (PSR) – Bilingual English/Spanish Required

We are seeking a professional and compassionate Medical Front Desk / Patient Service Representative (PSR) to join a busy healthcare practice. The ideal candidate will be fluent in both English and Spanish and provide exceptional service to patients while supporting daily front office operations.

Responsibilities:

+ Greet and check in patients

+ Answer and direct incoming phone calls

+ Schedule, confirm, and reschedule appointments

+ Verify insurance benefits and patient information

+ Collect copays and process payments

+ Maintain accurate patient records in the EMR system

+ Manage referrals, medical records, and incoming correspondence

+ Assist patients with questions regarding appointments, insurance, and office procedures

+ Maintain a professional and welcoming reception area