To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax, etc.
Receive information, record and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over the telephone call, email, fax, etc.
Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up, report preparation and submission to regulatory authorities.
Perform any other support activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
Team Management, Employee Management, Coaching, ensure team compliance on company policies.
Primary resource of process or case information and guidance of team members...