HCLTech Hiring for US Healthcare Medical Billing Associate Manager & Senior Manager _ Chennai

Location : Chennai

Shift - US Shift

Experience:

Associate Manager- 8 to 13 Years

Senior Manager - 13 to 17 Years

RESPONSIBILITIES:

• Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
• Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
• Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.
• Ensure proper integration with operations for effective execution of end-to-end processes.
• Maintain quality and efficiency measures within the team in accordance with service level agreements.
• Pr...