Position Overview

In this role, you will support daily medical office operations by managing patient scheduling, handling authorization requests, and maintaining accurate patient records. The ideal candidate is detail-oriented, organized, and comfortable handling both inbound and outbound calls.

Key Responsibilities

• Answer inbound calls and make outbound calls to providers and members regarding authorization status
• Schedule, reschedule, and cancel patient appointments
• Create and maintain accurate patient charts
• Collect patient information for health assessments over the phone
• Maintain organized and up-to-date patient databases
• Handle patient situations professionally and proactively

Requirements

• Minimum 1 year of experience in U.S. medical accounts or healthcare administration
• Understanding of HIPAA regulations and patient data confidentiality standards
• Knowled...