Join John Crane Canada as a Mechanical Seals Customer Service Agent. Provide expert guidance on product applications and facilitate efficient order processing for our customers.
This customer-facing position requires you to interact with clients through various communication channels to resolve issues and manage orders effectively. You'll work alongside multiple departments to ensure customer requirements are met and drive overall satisfaction. Bilingual abilities in French and English and past customer service experience are critical.
Key Responsibilities:
• Assist with quotes and product recommendations for customers
• Enter orders by interpreting technical drawings
• Coordinate order requirements with internal teams
• Take actions to meet delivery commitments
• Maintain comprehensive reference files for easy access
Requirements:
• 3 to 5 years of experience in a related customer service role
• Mechanical Technologist/Technician training advantageous
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