Through the Failure Analysis process, determine root cause of component failure
Prepare technical reports supporting root cause determination
Identify and report part and product problems to Caterpillar, through the OEM technical report process, that then may initiate product improvement efforts. This is carried out by; observing and documenting with digital photos and written text, component condition upon disassembly, researching component history, analyzing individual piece parts and relating this information to the function and operation of the components
Preserve, secure and store failure related parts to support analysis and warranty claims
Preserve, secure and store “Watch Item” parts for furtherance to Caterpillar
Assume responsibility for the categorization of parts to determine where financial costing will reside
Establish and maintain a strong working relationship with Production, Customer ...