Join McKesson as a Support Analyst, where you will tackle IT troubleshooting in a mission-critical setting. Leverage your strong analytical skills to resolve hardware and software issues promptly.
In this role, you will support new client implementations while efficiently managing incoming support calls and resolving issues. Your expertise in Microsoft Windows is essential, and proficiency with tools like TeamViewer will be beneficial. The role demands strong multitasking abilities and effective communication across sectors.
Key Responsibilities:
• Troubleshoot hardware/software problems for users
• Maintain service levels through prompt call responses
• Accurately log support interactions in the ticketing system
• Handle open tickets to ensure swift resolutions
• Equip field technicians with remote support
Requirements:
• Relevant experience of 0-2 years preferred
• Degree or equivalent qualifications desirable
• Bilingual in French and English is adva...