Role Overview In summary, the key responsibility is to manage and maintain the multiple trading platforms, being the first point of contact to support the brokering desks in the APAC region. In order to enhance the functionality of our trading platform, the job also entails working with cross-functional team (e.g., Sales team, Product team, etc.) to test and launch new/existing projects.
Responsibilities - First and second line support for any issues relating to the Market Administrators trading platform.
- Hands‑on incident and problem management, ownership of internal and client‑facing trade issues, including investigation, resolution, escalation, communication, follow‑up, logging and trending (identify, diagnose and resolve).
- Responsible for the ongoing maintenance of the platform’s data accuracy, including updates when required and proactive monitoring.
- Issue logging and tracking of requests via the service management tool (Servic...