Are you passionate about the high-energy world of travel, hospitality, or digital booking platforms? We are actively seeking enthusiastic, customer-centric Mandarin-Speaking Customer Experience Advisors to join our expanding team in the beautiful coastal tech hub of Penang, Malaysia.

In this position, you will be the voice of our premier Reservation App Project. You will support global users and merchants with their booking setups, troubleshoot digital app features, and deliver seamless, high-quality user experiences.

What You Will Do

As a Customer Experience Advisor, your daily responsibilities will include:

• Omnichannel Support: Handle inbound inquiries, requests, and issue resolutions from users and merchants via phone, live chat, and email in fluent Mandarin.
• Booking Management: Assist users with creating, modifying, or cancelling reservations, processing payments securely, and navigatin...