Stark Asia Solutions Inc.

Hybrid - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

We are looking for a highly skilled Mandarin-speaking IT Service Desk/Technical Support Representative to provide support to international clients.

Experience and Background

• At least 2-3 years relevant work experience as a Mandarin bilingual Service Desk/Technical Support.
• Strong to excellent Mandarin and English communication skills.

Educational Background

• High school/SHS graduate with diploma.
• Completed at least 2 years in college (must have TOR).
• College graduate (with TOR/Diploma).

Responsibilities

• Provide first-level technical support via phone call, email or chat.
• Troubleshoot hardware, software, network, VPN and system issues.
• Handle Microsoft-related concerns including MS365, Outlook, and Teams.