About the job Mandarin Bilingual - IT BPO

We are seeking an experienced Mandarin-English bilingual professional to join our IT BPO team in a leadership or quality role. Depending on your expertise, you may manage frontline teams, lead service quality initiatives, or oversee day-to-day IT operations. This position requires a balance of language fluency, technical insight, and people management or quality/process skills.

Quality Assurance (Mandarin Bilingual)

• Monitor and evaluate calls, chats or tickets for Mandarin and English support teams
• Provide feedback and coaching to agents to ensure service excellence and compliance
• Develop QA scorecards and audit tools tailored to IT/Technical support interactions
• Collaborate with training and operations to address quality gaps and drive improvements

Requirements:

• 2+ years of experience in Quality Assurance in a IT BPO support setting
• Strong knowled...