Ticketing Manager – AAMove

Oversee all airline ticketing operations, ensuring accurate issuance, reissuance, refunds, exchanges, and compliance with airline and regulatory requirements (including IATA and Malaysian aviation standards). Manage a ticketing team, coordinate with airline partners, optimize processes, and deliver superior customer service.

Key Responsibilities

• Operational Management : Lead and supervise the ticketing team (issuance, reissuance, cancellations, refunds). Ensure accurate and timely ticket issuance using GDS (Amadeus, Sabre, Galileo). Monitor queues, fare rules, schedule changes, and ADM risks. Maintain compliance with IATA, airline policies, and AAMove SOPs.
• Commercial & Partner Management : Coordinate with airline representatives for fare updates, promotions, and policy changes. Negotiate special fares and incentives where applicable. Monitor market trends and competitor pricing.
• Customer ...