**Role:** ServiceNow Production Support Manager
**Location:** Bangalore/Hyderabad
**Experience:** 10+ years
**Employment Type:** Full-Time

**Role Summary**

We are seeking an experienced **ServiceNow Production Support Manager** to lead and manage 24x7 production support operations for a large-scale ServiceNow environment supporting critical business services. This role is responsible for ensuring platform stability, operational excellence, service availability, incident reduction, and continuous improvement across multiple ServiceNow applications and modules.

The ideal candidate will have strong ServiceNow platform knowledge, proven leadership experience managing global support teams, and the ability to work in rotational shifts to support business-critical operations across multiple time zones.

**Key Responsibilities**

**ServiceNow Platform Management**

+ Support ServiceNow ITSM, ITOM, CMDB, Discovery, Service Catalo...