Essential Job Duties and Responsibilities
Manage the technical services operations, providing guidance and support to team members in delivering excellent customer service. Maintain good communication with regional commercial and application / technical leaders, to ensure priorities for support are being met by the applications and technical teams. Collaborate with cross-functional teams to identify and resolve technical issues effectively. Work directly with headquarter-based product group and engineering team in the areas of product development and pre-and post-sales phases to ensure field resources will be available for support. Make the decisions on which solutions to implement when complicated technical problems arises. Being transparent with the team about challenges, failures, and successes. Meets with relevant stakeholders regularly to give progress report including project status, customer needs and challenges, te...