The Manager, STS Purchasing Support leads the Purchasing Support team within the Source to Settle (STS) organization, ensuring high‑quality, efficient, and compliant service delivery across the supported processes.

Responsibilities

• Lead the Purchasing Support team and manage day‑to‑day operations across assigned processes.
• Provide direct people leadership, including coaching, performance management, development planning, and employee engagement.
• Oversee workload allocation, prioritization, and team capacity planning to ensure timely and effective service delivery.
• Ensure service delivery is executed in line with quality, compliance, and performance expectations.
• Monitor team performance through operational metrics, volume trends, service levels, issue tracking, and productivity indicators.
• Resolve operational issues and escalations in partnership with internal stakeholders and cross‑functional teams.
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