Have sound understanding of all major social media platforms (Facebook, Instagram, Twitter, Linkedin, YouTube, Tripadvisor)
Excellent written & verbal communication & negotiation. Content writing ability will be preferred.
Understand and address consumer queries effectively and actively on social media platforms. Pacify the customers/social audience/influencers by giving proper resolutions in line with policies and empowerment.
Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
Actively draft and publish communication for pro-active social care for customers.
Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement.
Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.