Operations Management Oversee daily lounge operations, ensuring smooth service and top-tier guest experiences Manage scheduling, inventory, and procurement of Japanese products. Ensure the company is compliance with hygiene, safety, and licensing regulations.
Customer Experience Handle guest inquiries, feedback, and complaints professionally and promptly Build relationships with regular guests and VIP clients. Lead efforts in curating seasonal events. Staff Management Conduct regular team meetings and performance reviews Motivate and inspire staff to maintain high standards of service and etiquette Financial & Administrative Duties Monitor revenue, manage budgets, and track KPIs Optimize cost control and forecast resource needs Prepare monthly reports on sales, labor costs, and customer satisfaction Requirements: Demonstrated experience in operations management within a high-end hospitality environment, preferably with exposure to lounge or bar operations. This suggests a pattern of...