Manager, Reconciliation and Investigation

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

Working Hours: 4PM-1AM/5PM-2AM

Responsibilities

• Provide leadership and oversight into the team activities, ensuring department goals, and individual objectives are met in a flex team environment.
• Develop close relationships with other operational groups, clients and vendors to capture synergies and maintain service level agreements.
• Establish operational strategies ensuring staffing needs, system requirements, policy changes and resources are in place to facilitate department strategies.
• Determine service gaps and client impact errors, ensuring a high level of accuracy is maintained for Investigations.
• Lead the team in providing excellent service and communicating standards throughout the business.
• Oversee the activities of investigations to ensure that the achievement of quality departmental goal...