Managing everyday operations of the team, inclusive of team attrition to minimize any negative impact in the process.
Conduct quarterly assessments of the team leaders and team coach skip levels and provide helpful feedback to enhance performance. Also, to ascertain the difficulties and problems reported by the users.
Perform periodical (Monthly and quarterly) reviews for Assistant Manager and give constructive feedback to improve performance.
Identify development needs and ensure training fulfilment for the team to be tracked against the training plan.
Work with Process excellence team to identify, recommend and implement process improvement.
Regular monitor of Practice Health.
Ensuring that the TruBridge scorecard is progressing in the desired manner. If a declining trend is seen, should collaborate with the assistant manager and team leader to find the issue and fix it.