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Manager, Quality Operations

Company

Cass Information Systems

Location

Columbus, Ohio

Type

Full Time

The Manager, Quality Operations provides leadership and oversight to ensure consistent quality standards and data-driven decision making across the Facilities organization. This role leads quality assurance (QA) system design and oversees quality control (QC) monitoring and verification activities. The position delivers internal and client-facing analytics and provides performance feedback to supervisory staff to drive continuous improvement, operational excellence, compliance, and client satisfaction.

PRINCIPAL FUNCTIONS AND DUTIES:

  • Establishes strategic quality goals and provides leadership to the Quality team to ensure successful execution and alignment with Facilities organizational objectives.

  • Establishes and maintains a quality management framework aligned with business objectives and requirements while ensuring quality strategies are integrated into operational planning and decision making.

  • Develops quality assurance plans by ident...

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