Job Description

• Responsible for global price delivery, security setup & static data for North America, Continental European and Asian clients.
• Responsible to develop and create the center of excellence, EDM in Malaysia.
• Support America’s offshore model through EDM
• Accountable for the quality of the services delivered & for the management of a team or an activity - First level of escalation
• Accountable for procedures’ validation and implementation and setting clear business objectives for all reports appraisals
• Promote quality client service by motivating, coaching and developing team members
• Identify and share development and training needs, design training plan for the year

Job Skills

• Customer Service
• Customer Service Management
• Decision Making
• Interpersonal Relationship Management
• Investment Performance Measurement
• Operati...