Job Number:

Job Category: Rooms & Guest Services Operations

Location: Rue de Medran 70, Verbier, Wallis, Switzerland, 1936

Schedule: Full Time

Position Type: Management

Languages required: Fluent French & English

Role

As a Duty Manager & Quality, you play a central role in ensuring the smooth flow of daily operations and maintaining service excellence. You are present on the floor, especially during evening shifts with the Welcome Desk team, ensuring every guest interaction reflects the unique DNA and style of the W brand.

Main Responsibilities

• Ensure quality and standards are applied (LQA & BSA).
• Conduct regular Brand Standards audits and follow up on improvement points.
• Ensure W and Marriott standards are consistently applied across all operational departments.
• Oversee the maintenance and presentation of public areas and facilities to maintain a 5-star standard.