The Customer Program Manager is responsible for ensuring seamless operational performance and strong customer engagement by maintaining effective relationships with operational counterparts, driving adherence to Standard Operating Procedures (SOPs), and managing exception handling. The role produces accurate reports, publishes performance metrics, and delivers operational training to support team capability. It handles day-to-day queries, conducts analytics for continuous improvement, supports the Program Manager in delivering key initiatives, and ensures timely and accurate invoicing to uphold financial integrity and service excellence.