Join Maple's CCSO team as a Manager of Service Design and Delivery, crafting impactful virtual care services. In a hybrid work environment, you'll ensure high-quality execution across operations.
As a key player in the CCSO Centre of Excellence, you will implement scalable workflows and collaborate with cross-functional teams to ensure consistent service quality. This role is designed for those passionate about solving complex operational problems in healthtech. Your insights will guide service improvements and strategic initiatives.
Key Responsibilities:
• Develop scalable workflows for practitioner services
• Oversee rollout of AI-enabled features and tools
• Align cross-functional teams for consistent patient experience
• Conduct audits and identify improvement opportunities
• Integrate feedback into service design and iterations
Requirements:
• At least three years’ experience in healthtech or consulting
• Track record of successful project execution