Join Bell as the Manager of Network Operations in Montreal, focusing on team leadership and client service excellence in a hybrid setting. Lead your team to surpass performance goals.
This managerial position involves guiding the Managed Service Infrastructure Network operations team at Bell. You will coordinate services, develop team members, and cultivate a high-level communication flow with clients. Your leadership will be essential in resolving complexities and aligning with cross-functional teams to improve service delivery.
Key Responsibilities:
• Inspire team members to achieve common goals
• Implement operational processes and management systems
• Resolve systemic problems with effective solutions
• Conduct performance reviews and quality assurance training
• Manage SLA achievement and client communications
Requirements:
• 5–10 years in Network operations
• Proven leadership experience over teams
• Familiarity with Agile methodologies
• Stron...