Shape financial fairness as the Manager of Investigations with Canada’s Ombudsman for Banking Services and Investments (OBSI) in downtown Toronto. Lead a dedicated team in resolving consumer complaints.
This leadership role at OBSI requires extensive experience in the banking and investment sectors, overseeing investigations that ensure fair resolutions. You will guide Investigators in conducting efficient and high-quality investigations, prioritizing collaboration, ethics, and continual improvement. Your expertise will help foster a supportive environment for professional development.
Key Responsibilities:
• Lead a team of investigators in fair complaint resolutions
• Monitor case volumes and assign workloads effectively
• Ensure timely, high-quality investigations are conducted
• Participate in peer reviews for consistent outcomes
• Collaborate with stakeholders to enhance OBSI’s reputation
Requirements:
• Minimum 5 years in a managerial role
• Strong kn...