Take charge as the Manager of Customer Operations at Hapag-Lloyd, fostering exceptional service and operational efficiency. Oversee team performance, enhance customer satisfaction, and nurture a collaborative environment in a hybrid setting.

This role involves leading a dedicated team focused on compliance and meeting key performance indicators. You will coach employees, manage complex problems, and ensure seamless communication of business requirements. Collaborate across teams to identify enhancement opportunities and ensure that client needs are met effectively.

Key Responsibilities:
• Monitor team workloads and CRM activities
• Ensure compliance with Hapag-Lloyd standards
• Conduct team training and development sessions
• Support regional and global customer service projects
• Resolve customer escalations with promptness

Requirements:
• Leadership experience in customer service
• University degree or e...