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Manager - IT Product Support

Company

MY009 Marsh & McLennan Asia Business Services Sdn. Bhd.

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Type

Full time

Description:

We are seeking a talented individual to join our IT Product Support team at Marsh. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working three days in office.

Application Support Manager

This role is responsible for managing daily application support operations, ensuring timely resolution of technical issues, and collaborating with business and technical stakeholders to enhance service delivery and operational efficiency.

We will count on you to:

  • Lead, mentor, and develop a high-performing application support team focused on operational excellence and continuous improvement.
  • Oversee incident, problem, and vendor case management processes for SaaS applications to minimize downtime and business impact.
  • Manage vendor relationships with a focus on case escalation processes for SaaS applications, ...

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