To manage and maintain operational infrastructure, coordinate and monitor IT services, investigate and resolve IT issues, and assess and report on IT performance.

Major Activities Management of ICT operations

Manage and maintain operational infrastructure, coordinate and monitor IT services, investigate and resolve IT issues and assess and report on IT system performance. Ensure the ongoing availability and accessibility of IT systems and services required by the organisation by maintaining the network and computer systems, installing and upgrading software, implementing security measures, and monitoring system performance. Manage the implementation, maintenance and support of ICT operations that include Storage and Servers, WAN/LAN, Internet Services, Vo IP systems, Operating Systems, Databases, ICT service delivery, Office Automation, Mobile Communication services, Next Generation Firewalls, End User Support, ICT Asset Management, ICT Network, Infrastructure security and ...