The Manager, IT Helpdesk & Support, KUL is responsible for the strategic leadership and day-to-day management of IT technical support services across AirBorneo’s KLIA T1-based facilities. This role ensures that regional staff and airport operations receive high-performing, responsive, and resilient technical assistance. The position serves as the primary authority for regional service desk governance and incident management, coordinating closely with other IT sister departments and units based at AirBorneo HQ in Kuching, Sarawak, to support AirBorneo’s 24/7 global airline operations.