Role Summary

• The role holder will have hands-on strategic and operational responsibility for all aspects of IT Service including but not limited to Incident management, problem management, release management, change management, Availability and Capacity Management, Configuration Management, Service/ Help Desk/Support Management IT Operations Management, IT Asset Management.

• He/ she will also be responsible for building strong partnerships with various internal and external groups engineering to further strengthen the overall effectiveness and efficiency of IT service delivery, maturing & developing a culture of continuous improvement for IT Service Management and IT Governance:

Key Accountabilities

IT Service Management

• Responsible for service management process implementation, service management metrics and reporting, and improvements to IT Service Management related services

• Define and implement a str...