## Job DescriptionZendesk is evolving into an **AI-first organization**, and our Global Service Desk is at the heart of this transformation. As the Manager of the Global Service Desk, you will oversee the daily operations of our Tier 1 and Tier 2 IT service desk support teams. You won’t just be managing tickets; you will be bridging the gap between technical excellence and a human-obsessed employee experience. This is a pivotal time to lead a Results-First culture where data drives our decisions and automation scales our impact.We seek a results-oriented leader with a **Growth Mindset** who views every technical failure as an opportunity for optimization. You are **Tech Savvy**, naturally curious about emerging AI, and possess the **Critical Thinking** skills to solve systemic root causes rather than just surface-level symptoms.## What you’ll be doing* **Manage daily global operations** for Tier 1 and Tier 2 support teams, ensuring technical excellence across all regions.* **Coordinate...