Manager, FSP 360 (Sponsor dedicated) – Sao Paulo, Brazil – Home Based

Job Responsibilities

Responsible for interacting and engaging with internal and external stakeholders for functional team members, acting as a Syneos Health ambassador with customers. Responsible for managing team members’ performance in line with project deliverables. Accountable for direct supervision of FSP360 multifunctional staff.

• Overall, the role will be responsible for three primary performance areas:
  • Customer Delivery and Success
    • Responsible for direct interaction with the customer points of contact (PoC) on service delivery for their team members (direct reports).
    • Develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction.
    • Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed‑upon ...