The Manager, Finance – Call Center Operations is responsible for leading financial planning, reporting, forecasting, budgeting, and variance analysis for call center functions. This role partners closely with Operations, Workforce Management, Accounting, and senior leadership to provide financial insights that support business performance, cost management, and operational decision-making.

The Manager will oversee month-end financial results, develop accurate forecasts, support annual and long-range budgeting processes, and explain key drivers of financial variances related to call center volume, staffing, labor costs, vendor spend, productivity, service levels, and operational efficiency.

**Here’s what you’ll do:**

**Financial Reporting and Analysis**

+ Lead the month-end financial reporting process for Call Center Operations, including review of actual results, preparation of financial summaries, and analysis of performance against budget, forecast,...